Privacy Policy
Last updated: December 24, 2024
1. Introduction
ChickenJockey ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Minecraft server hosting service. Please read this policy carefully to understand our practices regarding your personal data.
2. Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Name and email address during account registration
- Billing information (processed securely by our payment provider)
- Communication records when you contact our support
- Profile information you choose to add to your account
Usage Information
We automatically collect certain information when you use the Service:
- IP addresses and device information
- Browser type and operating system
- Pages viewed and actions taken on our platform
- Server usage statistics (RAM, CPU, disk usage)
- Login timestamps and session information
Server Data
When you use our hosting services, we store:
- Minecraft world files and configurations you upload
- Server logs and console output
- Plugin and mod files
- Backup snapshots
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send billing notifications
- Send service updates and administrative messages
- Respond to support requests and inquiries
- Monitor and analyze usage patterns to improve user experience
- Detect, prevent, and address technical issues and abuse
- Enforce our Terms of Service
- Comply with legal obligations
4. Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers
We share information with trusted third-party service providers who assist in operating our service:
- Payment processors (Stripe) for billing
- Infrastructure providers for hosting
- Email service providers for communications
Legal Requirements
We may disclose information if required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit (TLS/SSL)
- Secure password hashing
- Regular security assessments
- Access controls and authentication requirements
- Regular backups and disaster recovery procedures
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. After account deletion:
- Account data is deleted within 30 days
- Server data and worlds are deleted within 7 days
- Backup data is purged within 90 days
- Billing records are retained as required by law
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate personal information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Objection: Object to processing of your personal information
- Restriction: Request restriction of processing in certain circumstances
To exercise these rights, please contact us at the email address below. We will respond to your request within 30 days.
8. Cookies and Tracking
We use cookies and similar tracking technologies to:
- Maintain your login session
- Remember your preferences
- Analyze how you use our service
- Improve performance and user experience
You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of the Service.
9. Children's Privacy
Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete that information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure your data remains protected.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically for any changes.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
For general support: [email protected]